Tag Archive for 'e-mail' Page 2 of 5



Pageview’s are a misleading metric

Recently MySpace, the social networking site that once dominated but is now being overtaken by Facebook, sent me an e-mail informing me that a friend of mine had a birthday. What is unusual, is that although I have received notifications of this type when I had logged into the site, I had never been e-mailed.

Below is a copy of the e-mail, and lets see if you notice what I did:
birthdayreminder

It doesn’t tell me whose birthday it is. In fact, it is even ambiguous as to whether it was just the one person or not. Big deal? Not really. But it very clearly tells me something: MySpace is trying to increase its pageviews.

Social networking sites are very useful services to an individual; they enable a person to manage and monitor their personal networks. Not only am I in touch with so many people I lost contact with, but I am in the loop with their lives. I may not message them, but by passive observation, I know what everyone is up to. Things like what they’re studying, where they work, what countries they will be holidaying in, and useful things like when they have their birthday.

Social networking sites are not just a website, but an information service, to help you manage your life. However as useful as I find these services, the revenue model is largely dependent on advertising, with premium features a rare thing now. So when you rely on advertising, you are going to be looking at ways of boosting the key figures that determine that revenue stream.

Friendster’s surprising growth in May was due to some clever techniques of using e-mail, to drive pageviews. And it worked. E-mail notifications, when done tactfully, can drive a huge amount of activity. Of the what seems like hundreds of web services I have joined, e-mail at times is the only way for me to remember I even subscribed to it once upon a time. Combine e-mail with information I want to be updated with, and you’ve got a great recipe for using e-mail as a tool to drive page views.

…And that is the problem. MySpace has very cleverly sent this e-mail to get me to log into my account. A marketing campagn like that will at the very least, see a good day in pageview growth. But the reason I am logging in, is just so I can see whose birthday it is. Myspace now to me is irrelevant: those pageviews attributed to me are actually, not one of an engaged user.

Pageviews as a metric for measuring audience engagement is prone to manipulation. Increases in pageviews on the face of it, make a website appear more popular. But in reality, dig a little deeper and the correlation for what really matters (audience engagement) is not quite on par.

So everyone, repeat after me: Pageviews - we need to drop them as a concept if we are ever going to make progress.

Facebook’s privacy is smart on technology but stupid in thought

I’ve had to neglect this blog because I have been insanely busy with work and my studies, and will continue to do so for the rest of the year. But I thought I’d post a quick observation I made today, that I found interesting. Even more interesting, because I rarely notice details!

Whenever Facebook notifies you of an e-mail - like for example when a friend messages you - it will actually show you their e-mail. An example is in the screen shot below, which would enable me to click ‘reply’ to their e-mail and it would go directly to their personal e-mail. (I’ve noticed however, that this will only occur if you have already added the person as a friend.)

direct e-mail

This raises some interesting issues regarding privacy. The first being, why the heck is Facebook allowing this? Am I going to reply to my friends asking them what did they say in the message?! Privacy is my right to determine when people can see information about me when I want to - and I don’t want my friends seeing my e-mail. I can think of an example when a friend collected my e-mail from my profile, and adding me to a forward list of chain e-mails. Unlike the postal system for snail mail, where people pay for sending me a message with a stamp, e-mail forces the user to pay when they receive a message through their time. Before I didn’t have a choice, but now with new ways of communicating, I can control what gets sent to me.

This actually is a bit deeper. I’ve seen fake profiles friend request me - I always deny people I don’t know, but I know that lots of my friends usually add people blindly (I remember asking a friend who a friend requester was when I noticed she was a mutual friend with him, to which he replied: “No idea, but she’s hot!”). This now just became a very easy way to obtain someones e-mail - certainly, not as easy as harvesting e-mails from a public facing website, but still another means. The concerns however is not spam but identity threats.

A crucial thing to understand about privacy, is the concept of identifiable data. Corporations can collect data about me until their heart is content and I wouldn’t mind- but only on the basis they can’t specifically identify me. An e-mail address is what I regard as identifiable information: the e-mail I use on various web services that hold different data about me, can be easily linked purely through my e-mail address.

I’ve previously said how social networking sites are a new type of communications, that are far better than e-mail. E-mail is one of the worlds most powerful technologies but also one of the most dangerous. Whilst most would think it is because of e-mail overload and spam, what I really mean is how a single e-mail address can do so much damage if used by someone trying to investigate you and your life.

As our digital world becomes more sophisticated (and scary), lets be clear of some things. People no longer need e-mail to contact you; they can instead contact your ‘identity’ which is far superior (I discussed this in the posting I linked to just above). However with this advancement, also comes the opportunity to regard what your e-mail address really is: a key piece of identifiable data that can link your multiple identity’s across the digital world into one mega profile.

Explaining APML: what it is & why you want it

Lately there has been a lot of chatter about APML. As a member of the workgroup advocating this standard, I thought I might help answer some of the questions on people’s minds. Primarily - “what is an APML file”, and “why do I want one”. I suggest you read the excellent article by Marjolein Hoekstra on attention profiling that she recently wrote, if you haven’t already done so, as an introduction to attention profiling. This article will focus on explaining what the technical side of an APML file is and what can be done with it. Hopefully by understanding what APML actually is, you’ll understand how it can benefit you as a user.

APML - the specification
APML stands for Attention Profile Markup Language. It’s an attention economy concept, based on the XML technical standard. I am going to assume you don’t know what attention means, nor what XML is, so here is a quick explanation to get you on board.

Attention
There is this concept floating around on the web about the attention economy. It means as a consumer, you consume web services - e-mail, rss readers, social networking sites - and you generate value through your attention. For example, if I am on a Myspace band page for Sneaky Sound System, I am giving attention to that band. Newscorp (the company that owns MySpace) is capturing that implicit data about me (ie, it knows I like Electro/Pop/House music). By giving my attention, Newscorp has collected information about me. Implicit data are things you give away about yourself without saying it, like how people can determine what type of person you are purely off the clothes you wear. It’s like explicit data - information you give up about yourself (like your gender when you signed up to MySpace).

Attention camera

I know what you did last Summer

XML
XML is one of the core standards on the web. The web pages you access, are probably using a form of XML to provide the content to you (xHTML). If you use an RSS reader, it pulls a version of XML to deliver that content to you. I am not going to get into a discussion about XML because there are plenty of other places that can do that. However I just want to make sure you understand, that XML is a very flexible way of structuring data. Think of it like a street directory. It’s useless if you have a map with no street names if you are trying to find a house. But by having a map with the street names, it suddenly becomes a lot more useful because you can make sense of the houses (the content). It’s a way of describing a piece of content.

APML - the specification
So all APML is, is a way of converting your attention into a structured format. The way APML does this, is that it stores your implicit and explicit data - and scores it. Lost? Keep reading.

Continuing with my example about Sneaky Sound System. If MySpace supported APML, they would identify that I like pop music. But just because someone gives attention to something, that doesn’t mean they really like it; the thing about implicit data is that companies are guessing because you haven’t actually said it. So MySpace might say I like pop music but with a score of 0.2 or 20% positive - meaning they’re not too confident. Now lets say directly after that, I go onto the Britney Spears music space. Okay, there’s no doubting now: I definitely do like pop music. So my score against “pop” is now 0.5 (50%). And if I visited the Christina Aguilera page: forget about it - my APML rank just blew to 1.0! (Note that the scoring system is a percentage, with a range from -1.0 to +1.0 or -100% to +100%).

APML ranks things,  but the concepts are not just things: it will also rank authors. In the case of Marjolein Hoekstra, who wrote that post I mention in my intro, because I read other things from her it means I have a high regard for her writing. Therefore, my APML file gives her a high score. On the other hand, I have an allergic reaction whenever I read something from Valleywag because they have cooties. So Marjolein’s rank would be 1.0 but Valleywag’s -1.0.

Aside from the ranking of concepts (which is the core of what APML is), there are other things in an APML file that might confuse you when reviewing the spec. “From” means ‘from the place you gave your attention’. So with the Sneaky Sound System concept, it would be ‘from: MySpace’. It’s simply describing the name of the application that added the implicit node. Another thing you may notice in an APML file is that you can create “profiles”. For example, the concepts about me in my “work” profile is not something I want to mix with my “personal” profile. This allows you to segment the ranked concepts in your APML into different groups, allowing applications access to only a particilar profile.

Another thing to take note of is ‘implicit’ and ‘explicit’ which I touched on above - implicit being things you give attention to (ie, the clothes you wear - people guess because of what you wear, you are a certain personality type); explicit being things you gave away (the words you said - when you say “I’m a moron” it’s quite obvious, you are). APML categorises concepts based on whether you explicitly said it, or it was implicitly determined by an application.

Okay, big whoop - why can an APML do for me?
In my eyes, there are five main benefits of APML: filtering, accountability, privacy, shared data, and you being boss.

1) Filtering
If a company supports APML, they are using a smart standard that other companies use to profile you. By ranking concepts and authors for example, they can use your APML file in the future to filter things that might interest you. As I have such a high ranking for Marjolein, when Bloglines implements APML, they will be able to use this information to start prioritising content in my RSS reader. Meaning, of the 1000 items in my bloglines reader, all the blog postings from her will have more emphasis for me to read whilst all the ones about Valleywag will sit at the bottom (with last nights trash).

2) Accountability
If a company is collecting implicit data about me and trying to profile me, I would like to see that infomation thank you very much. It’s a bit like me wearing a pink shirt at a party. You meet me at a party, and think “Pink - the dude must be gay”. Now I am actually as straight as a doornail, and wearing that pink shirt is me trying to be trendy. However what you have done is that by observation, you have profiled me. Now imagine if that was a web application, where this happens all the time. By letting them access your data - your APML file - you can change that. I’ve actually done this with Particls before, which supports APML. It had ranked a concept as high based on things I had read, which was wrong. So what I did, was changed the score to -1.0 for one of them, because that way, Particls would never show me content on things it thought I would like.

3) Privacy
I joined the APML workgroup for this reason: it was to me a smart away to deal with the growing privacy issue on the web. It fits my requirements about being privacy compliant:

  • who can see information about you
  • when can people see information about you:
  • what information they can see about you

The way APML does that is by allowing me to create ‘profiles’ within my APML file; allowing me to export my APML file from a company; and by allowing me to access my APML file so I can see what profile I have.

drivers

Here is my APML, now let me in. Biatch.

4) Shared data
An APML file can, with your permission, share information between your web-services. My concepts ranking books on Amazon.com, can sit alongside my RSS feed rankings. What’s powerful about that, is the unintended consequences of sharing that data. For example, if Amazon ranked what my favourite genres were about books - this could be useful information to help me filter my RSS feeds about blog topics. The data generated in Amazon’s ecosystem, can benefit me and enjoy a product in another ecosystem, in a mutually beneficial way.

5) You’re the boss!
By being able to generate APML for the things you give attention to, you are recognising the value your attention has - something companies already place a lot of value on. Your browsing habits can reveal useful information about your personality, and the ability to control your profile is a very powerful concept. It’s like controlling the image people have of you: you don’t want the wrong things being said about you. :-)

Want to know more?
Check the APML FAQ. Othersise, post a comment if you still have no idea what APML is. Myself or one of the other APML workgroup members would be more than happy to answer your queries.