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Faraday Media - Particls

This series of blog posts - wizards of oz - is to highlight the innovation we have down under. So I begin with Faraday media, a Brisbane based start-up that launched their keynote product today,

Particls is an engine that learns what you are interested in, and alerts you when content on the internet becomes available - through a desktop ‘ticker’ or pop-up alerts.

Value
1) It’s targeted. Particls is an attention engine - it learns what you want to read, and then goes and finds relevant information. That’s a powerful tool, for those of us drowning in information overload, and who don’t have time to read.

2) It catches your attention. Particls is based on the concept of ‘alerts’ - information trickles across your screen seemlesly as you do your work, like a news ticker. For the things that matter, an alert will pop-up. The way you deal with information overload is not by shutting yourself out - it’s by adjusting the volume on things that you value more than other things.

3) The founders understand privacy. They started the APML standard - a workgroup I joined because it’s the best attempt I have seen yet that tackles the issue of privacy on the internet. For example, I can see what the Particls attention engine uses to determine my preferences - lists of people and subjects with “relevance scores”. And better yet - it’s stored on my hard-disk.

4) It’s simple. RSS is a huge innovation on the web, that only a minority of users on the internet understand. The problem with RSS (Real Simple Syndication), is that it’s not simple. Particles makes it dead simple to add RSS and track that content.

Conclusion

Why the hell doesn’t Fairfax acquire the start-up, rather than wasting time creating yet another publication (incidently in the same city) that we don’t have time to read. In my usage of the product, I have been introduced to content that I am interested in, that I never would have realised had existed on the web. In my trials, I have mainly used it to keep track of my research interests, and despite my skepticism about how ‘good’ the the attention engine is, it has absolutely blown me away.

And it’s not just in the consumer space - a colleague (who happens to hold a lot of influence in enterprise architecture of our 140,000 person firm) was blasting RSS one day on an internal blog - saying how we don’t yet have the technology to ‘filter’ information. I told him about Particls - he’s now in love. If a guy like him, who shapes IT strategy for a $20 billion consulting firm, can get that excited - that’s got to tell you something.

A video that explains syndication (for the 80-90% who don’t know)


Click To Play

There are two types of Internet users: those that use RSS and those that don’t. This video is for the people who could save time using RSS, but don’t know where to start.

How to become the next Google

During the industrial age, information was a scarce commodity. The flow of information was controlled by the mass media – books, newspapers, television – were the sole distributors of information. The media during this age had a huge influence on society because the mass media was effectively the ‘gatekeeper’ of information in society. Supply, or rather the distribution-capacity to supply information, was limited.

Criticism of these gatekeepers occurred for their power on what information they distributed, a thing the internet changed. We now live in the Information Age, which has come on the back of the internet. This has opened up the distribution points of information – access to information is no longer dependent on the mass media - and availability is no longer confined by physical constraints (the internet has potentially an infinite storage). No longer do the traditional gatekeepers control the flow of and access to information.

The consequence of losing the old gatekeepers is that information is now plenty – and consumers face information overload. Due to an environment of limited distribution in the Industrial Age, the mass media by consequence filtered information for consumers. Now with infinite information available, consumers are finding it difficult to filter information – identifying quality information – a role that wasn’t totally appreciated before. The cost of consuming quality information is being bourne by the consumer, as they are forced to identify it themselves.

The attention economy has risen as an important factor, as consumers only have limited attention to view the now unlimited amount of information. The new scarce commodity is no longer information, but the attention of consumers. Demand for information is now limited - people only have so much time to sift through the abundance of information.

Why search and aggregation services are valuable to consumers
The 1990s saw the development of search engines as a solution to this problem. Search engines have now become the new gatekeepers of information, as they provide consumers a means of filtering information and returning only what is relevant. Search works as a filtering system because consumers identify what they want, and a search engine simply needs to associate pre-indexed information that best matches that request. Innovation in search is about increasing the relevance of information to that request.

Other technologies have also been developed, which allow for the filtering of information. “Aggregation” services – similar in role to what newspapers for example traditionally did - help pull together information from disparate sources. The value of these aggregation services, is in the value of relevant information to the consumer – a similar scenario to search. Search engines help consumers pull information; aggregation services push information, with what they think a consumer would want.

With both these ‘pull’ and ‘push’ technologies, consumers are reverting back to an industrial age concept of trust in brands. Google’s search for example, has impressive technology. But so do its rivals – user experience aside, the biggest advantage Google has is that users trust its brand more for the quality of information provided. Users trust Google to provide more relevant information – relevance is quality. The same reason why consumers used to trust a broadsheet newspaper over a student newspaper, is in the credibility of that brand to provide quality. The brand was and still is a way for consumers to filter information - or rather, trust others to provide information they can rely on.

The future
If you are looking to start a new search engine that will ‘beat’ Google – don’t. If you think you have a brand new of way identifying quality information – spend your efforts there. Remember the reason why search, RSS, and profiling aggregators are important to consumers, is because they help them find the best quality information, in the shortest period of time.

You can’t beat Google at search. And if you do, by the time you do, it will be a waste of time because the industry will have evolved. Innovation on the internet and the Information Age, is about understanding why the traditional gate keepers were so effective in what they did. The last decade has seen some clever innovation - but we still have a long way to go.